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Hi Bernadette
wanted to follow up on our conversation as was not able to hear you and tried to reach back however it went to voicemail, left you a message to let you know it was me. wanted to let you know that was able to see the previous case you were working on here and we were able to verify with our internal support team what is happening:
It looks like you are currently using jQuery in your page editor's Footer HTML to execute the form's submitted message and open the bottom section.
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Footer HTML
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Leaving this blank will use mis content's curent URL
However; viewing the scripts loading on your page, we are not seeing any jQuery file loaded: We also do not see jQuery in your Site Settings here.
Since currently you are using a custom script to execute these actions; as a next step; we recommend you to work with your developer or the user who manages your custom assets to ensure your jQuery script is inserted and functioning correctly:
We also noticed you're using a Marketplace templateltheme, marketplace/Fusion AlliancelApexltemplates/blank-page.html; SO you could also contact the Marketplace provider to clarify whether you need to enable jQuery in your Site Settings. Or; your developer could confirm if enabling jQuery in your Site Settings is necessary for the custom script in the Footer HTML to execute